In today's world, businesses do not dictate the terms of market, customers are defining the rules of purchase. No business can survive without listening to their customers and acting on the areas where improvements are required.
Our plug and play modules help our clients to collect data from their audience and generate actionable insights quickly and efficiently.
VOC Program
Knowing what a customer wants is not a one time activity.
Our well developed 'Voice of Customer' Program continuously mines data collected through direct interactions (Surveys, Call or Chat) and gathers social sentiment of the customers, to immediately raise flags and address issues.
End to End Module
Customer interaction surveys
Social Sentiment analyzer
360 degree Dashboard
Feedback management modules
For businesses already running customer satisfaction programs, our customized modules on NPS and CES(Customer Effort Score ) can make existing systems more powerful.
Our new age solutions are much effective and easily scalable as per client needs.
CSAT Generator
NPS
CES
CSAT Integration
With programs designed to easily interact with different platforms, our systems can be efficiently integrated with existing CRM systems or currently running CSAT programs.
No need to spend on resources to manage different platforms, just plug our modules and press the play button to see the insights.
Easy Integration
Customizable
Platform Agnostic
VOC Program
Knowing what a customer wants is not a one time activity.
Our well developed 'Voice of Customer' Program continuously mines data collected through direct interactions (Surveys, Call or Chat) and gathers social sentiment of the customers, to immediately raise flags and address issues.
End to End Module
Customer interaction surveys
Social Sentiment analyzer
360 degree Dashboard
Feedback management modules
For businesses already running customer satisfaction programs, our customized modules on NPS and CES(Customer Effort Score ) can make existing systems more powerful.
Our new age solutions are much effective and easily scalable as per client needs.
CSAT Generator
NPS
CES
CSAT Integration
With programs designed to easily interact with different platforms, our systems can be efficiently integrated with existing CRM systems or currently running CSAT programs.
No need to spend on resources to manage different platforms, just plug our modules and press the play button to see the insights.
Easy Integration
Customizable
Platform Agnostic